Privacy Policy

Who We Are

Welcome to SmartPhones Nairobi Kenya — your trusted destination for smartphones, accessories, and mobile tech in Kenya.
Our website: https://www.smartphonesnairobi.co.ke

We respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, store, and safeguard your information when you visit or make a purchase.

Information We Collect

When you interact with us, we may collect:

Your name, email address, phone number, shipping and billing address when placing an order.
Payment transaction details (processed through our payment partners; we do not store full card numbers).
Device and browser details (IP address, browser type, operating system) for analytics and security.
Data when you leave reviews or comments, subscribe to our newsletter, or use our support services.

How We Use Your Information

We use your data to:

Process your orders, payments and deliveries.
Send you order confirmations, shipping updates and support responses.
Improve our website, product offerings and customer experience.
Prevent fraud, maintain security and ensure proper functioning of our site.
With your permission: send promotions, offers, and newsletters.

We do not sell your personal information to third parties.

Cookies & Tracking

We use cookies and similar technologies to:

Remember your login and preferences.
Maintain items in your shopping cart and facilitate checkout.
Analyse website traffic and behaviour to improve service.

You may disable cookies in your browser settings — however, this may affect site functionality.

Sharing & Disclosure of Data

We may share your information with:

Payment processors to complete transactions.
Delivery or courier partners to fulfill and deliver your order.
IT, hosting and analytics service providers (who are contractually obliged to protect your data).
Legal or regulatory authorities when required by law.

We do not share your data for marketing purposes without your consent.

Data Retention

We will retain your personal data for as long as needed to:

Fulfill the purpose for which it was collected (orders, deliveries, returns, warranties).
Comply with legal, accounting or tax obligations.
After which we will securely delete or anonymise your data.

Your Rights

You have the right to:

Request a copy of the personal data we hold about you.
Request correction or deletion of your personal data (subject to legal or business requirements).
Opt out of marketing communications.

To exercise these rights, contact us at info@smartphonesnairobi.co.ke.

Embedded Content

Our website may display embedded content (e.g., videos, product feeds) from third‑party sites. These external sites may collect data about you, embed cookies or track your interaction with that embedded content.